All prices, products and service content are subject to change without prior notification & all offers may be withdrawn at any time
Discounts are subject to proof of membership/discount offer when dropping off your vehicle.
Any offer cannot be used in conjunction with any other offer, discount or promotion.
Interim, Full and Major Services charges
An upgrade charge of £22 is applicable to vehicles requiring special or fully synthetic oils. If the ‘Synthetic Oil Upgrade’ product is not selected at the time of booking, the charge will be applied at the Autocentre.
A charge of £30 is included for engine sizes identified at booking as being in excess of 2200cc. If the engine size has been wrongly identified, the Autocentre will charge or refund the difference.
Combined service & MOT packages are considered an offer as the price of the MOT/Service is reduced to give the package price so any other discounts cannot be used in conjunction with a combined service & MOT package.
Any MOT discounted promotion is from the VOSA fee of £54.85. The customer is liable to pay the discounted price plus any other extra costs needed to pass the test due to MOT failure. The discount only applies to class 4 vehicles as determined by VOSA (see www.vosa.gov.uk) and excludes all other forms of transport including large vans, motorbikes, motor homes and three wheeled vehicles.
If your vehicle fails an MOT test, then it must be repaired and retested prior to a valid certificate being issued, in accordance with VOSA guidelines:-
Where a vehicle fails the MOT and is left with the testing station to repair no retest fee is chargeable.
If the vehicle fails on a range of items detailed on the VOSA website (or available from the Autocentre) and is taken away to be repaired and returned by the end of the following working day a retest is required but no fee is chargeable.
If the vehicle is removed from the Autocentre and presented back within 10 working days then a retest needs be undertaken for which a fee is charged equal to half of the initial VOSA MOT test fee charged.
In all other cases a full MOT test is required and will be charged at the prevailing rate.
If your vehicle fails a retest then the vehicle will have to have a full MOT test when presented again.
If your vehicle fails the MOT test and you wish to appeal against it you should ask the MOT testing station for a VT17 form. If your appeal is successful the fee or part of it will be returned, but you should not have your vehicle repaired before the appeal is considered as any change may affect the outcome of the appeal.
We do not MOT motorbikes or three-wheeled vehicles.
European Union legislation changed the way cars may be serviced and repaired and gives motorists a lot more freedom in their decision as to who should look after their cars. Motorists can use Playfair Auto Centres Ltd to service their cars without invalidating the manufacturer’s warranty.
Playfair Auto Centres Ltd can carry out normal maintenance, servicing and repairs during a vehicle’s warranty period without invalidating the vehicle assembler’s warranty conditions with two provisos:
1. That the Service is carried out in accordance with the Vehicle Assembler’s servicing schedules and is recorded as such.
Playfair Auto Centres Ltd when carrying out normal maintenance and repair services use systems to follow ICME schedules and customers can be assured that they are using vehicle assembler’s schedules when specified.
2. That the parts used are either ‘original spare parts’ or ‘matching quality parts’ and are recorded as such.
All parts used by Playfair Auto Centres Ltd are manufactured to Original Equipment (OE) quality. All parts are guaranteed for a minimum 12 months or 12,000 miles (whichever is sooner).
Playfair Auto Centres Ltd menu service schedules normally exceed most manufacturers service schedules with up to 70+ checks and adjustments and includes the replacement of spark plugs* and the air filter element as well as changing the engine oil ** and oil filter.
High quality parts are used. We check and record wear and tear items using a colour code reporting system to give you peace of mind. Just compare our service schedules, additional service items can be quoted separately by contacting your local centre.
N.B. Servicing with Playfair Auto Centres Ltd using our ‘menu’ services may not exactly match those of the manufacturers and we can, if requested, carry out the same service as specified by the manufacturer. If your vehicle is still under warranty please ask our Autocentre staff to provide you with a written quotation (which will be very competitive when compared to a dealer or other service provider) to carry out a manufacturers’ specification service using OE equivalent or manufacturer parts in order to ensure we quote you for any different parts or services required to protect your warranty.
In any event we will always stamp your service book after completing any type of service schedule. In the absence of any written variation to a Playfair Auto Centres Ltd’s menu service schedule, our customers must satisfy themselves that the menu service or other service meets the requirements of their specific vehicle warranty requirements.
* Spark plugs will be replaced if applicable. An additional charge will be made should long life, platinum or multi-electrode plugs be required.
** An additional charge of £30 will be made for engine sizes in excess of 2200cc. There will be an upgrade charge of £22 per service for special or fully synthetic oils.
As a manufacturer service is specific to your vehicle, depending on its mileage, age and service history we cannot quote through the website. If you require a manufacturer service you must contact your local centre for a price, quoting the vehicle details and mileage etc and then book it in directly with them.
This offer is valid for retail customers only and not trade or commercial.
Our Commitment to Privacy
This policy sets out our policy on the privacy of the individual.
Playfair Auto Centres Ltd takes your privacy seriously and information will be used in accordance with the Data Protection Act 1998. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
Your use of this website signifies your consent to us collecting and using personal data about you as specified below in accordance with this policy statement. Should we choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when we disclose it.
How Do We Collect Personal Information about You and How is it Used?
You may provide personal information when communicating with us.
You may use our services and give your name and e-mail address to make a comment about our services or Website.
If you enter a competition or promotion we will ask your name, address and e-mail address.
We will collect information about your tastes and preferences, both when you tell us and by analysis of customer traffic, including using “cookies”.
It may be that some of the personal information you give us (for example, about your age) is sensitive personal data within the meaning of the Data Protection Act 1998. Such information (“sensitive information”) will only be disclosed with your express consent.
It may be that you provide us details of credit or debit cards or bank accounts in making payment to us. Any such information (confidential financial information) will be disclosed only in accordance with the disclosure policy below.
We may use personal information collected about you to help us develop the layout of our website to ensure that our site is as useful and enjoyable as possible.
We may use personal information collected about you to let you know about functions on our Web site or changes to our terms and conditions of use.
The Way We Use Information
The information we collect is used for the following purposes:
- To be able to communicate, by means of electronic mail or otherwise, with you in connection with subscription, competitions, product/service reminders and other interactive offers.
- We will use the information for the provision of products, services, administration, marketing and analysing your transactions. We may need to disclose your information to our agents or other service providers for these purposes. We may share your information with our other group companies and with third parties with whom we have a business relationship.
- We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
- We use non-identifying and aggregate information to better design our website. For example, we are able to understand that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
- Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Which Information Must You Provide?
On every occasion you are requested to provide personal information, it will be clear when the information is required for a service and when it is purely voluntary to provide it.
We reserve the right to access and disclose individually identifiable information to enable us to comply with applicable laws and lawful government requests to operate its systems and to protect itself or its users.
Our Commitment to Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How Do We Protect Your Information?
We have strict security procedures covering the storage of your information in order to prevent unauthorised access and to comply with the terms of the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity or for other personal information before we can process your call or enquiry further.
We may use “cookies” for administrative purposes such as cataloging traffic patterns throughout the site and can use a “cookie” to assign a “User ID” for this purpose. Cookies, by themselves, cannot be used to find out the identity of any user. If you have a user ID this will automatically identify your computer – but not you – to our servers when you visit our site. Unless you specifically tell us, we will never know who you are, even if we do assign a cookie to your computer.
Other companies that advertise on our site may also have the ability to assign a different cookie to you in a process that we do not control. However, since cookies aren’t useable for identifying individuals, these advertisers will never know who you are – and we will not reveal that information to them.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please contact us.
If you no longer wish to receive information or advertisements from us please contact us by email.
If there is a dispute, the decision of the directors of Playfair Auto Centres Ltd s final.